Warranty and Return Policy

Terms & Conditions

Payment Terms

We accept Visa, MasterCard, American Express, Discover, or payment made via PayPal. International customers must pay any custom charges, VAT, taxes, or other costs, in addition to the shipping charge.

Prices

Prices are subject to change without notice. We try to avoid mid-year price changes, but reserve the right to adjust prices if our costs increase. Additionally, in the event a mistake was made in our price list or catalog, we reserve the right to bill at the prevailing prices in place at the time of shipment with customer approval

Drop Shipments

Some items that we manufacture may be shipped through one of our suppliers. This expedites shipping in most cases and allows you to get your order faster.  If you receive an order that is incorrect from a drop shipment from one of our suppliers, do not call the shipper. You must contact us for any return authorizations or errors.

Backorders

For your convenience, backorders are tracked electronically and will be shipped automatically. If a backorder is over 90 days, we will ship, pending approval

Damaged Shipments

Should a shipment arrive in damaged cartons, sign only for the packages received and be sure to indicate that they arrived damaged, keep the cartons and inspect the merchandise for damage or shortages. Notify us immediately if necessary. Please have the invoice number available when you call.

Cancelling Orders

Customers may cancel any orders before the order has been processed. We cannot guarantee the cancellation of any new orders until we receive written confirmation from our shipping warehouse. Cancellation requests after we have shipped and before customer has received product(s) will be charged freight and handling. The customer must then return the product freight pre-paid with the original packaging unopened to receive a full refund on the goods minus freight. Insuring goods is the customer's responsibility. All items listed in the used or clearance category cannot be refunded or exchanged. Request for refund of non-defective goods after receipt will be charged a restocking fee of 20% minimum. After 30 days, all sales are final. Items that are not in stock that must be ordered or items that are special ordered cannot be cancelled after we have placed the order. Customer will be notified if item cannot be shipped immediately. In some circumstances, items can be cancelled if our suppliers have not shipped the item yet and we can cancel the order. If special order items are ordered by us through our suppliers for the customer, items cannot be cancelled once the item has shipped from our supplier. A 20% restocking fee and shipping charges may apply to all these circumstances. We do not accept returns on any and all electrical parts.

Shortages/Overages

Should you receive an order with a missing item or an extra item is included (but not invoiced), please contact our customer service department. All shortages or overages must be reported within 5 days of receipt of the goods. Please have the invoice number available when you call.

Limited and Lifetime Warranty

BIKER’S OUTFITTER warrants that any BIKER’S OUTFITTER products sold hereunder, shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase by the consumer excepting the following provisions:

1. BIKER’S OUTFITTER shall have no obligation in the event the customer is unable to provide a receipt showing the date the customer purchased the product(s).
2. The product must be properly installed, maintained and operated under normal conditions.
3. BIKER’S OUTFITTER makes no warranty, expressed or implied, with respect to any powder coat finish on products.
4. BIKER’S OUTFITTER shall not be liable for any consequential and incidental damages, including labor and paint/powder coating, resulting from failure of a BIKER’S OUTFITTER product, failure to deliver, delay in delivery, delivery in nonconforming condition, or for any breach of contract or duty between BIKER’S OUTFITTER and a customer.
5. BIKER’S OUTFITTER products are often intended for use in specific applications. BIKER’S OUTFITTER makes no warranty if a BIKER’S OUTFITTER product is used in applications other than intended.
6. Products made by Biker’s Outfitter, which includes saddlebags, tool-bags, and any leather products are warranteed for Life against defects in Workmanship and defects in hardware, notwithstanding misuse, and will be repaired or replaced at our sole discretion.  Saddlebags made from  anything other than leather, ie synthetic leather or manmade products are warranteed for a period of one year.
7. BIKER’S OUTFITTER makes no warranty of any kind in regard to other manufacturer’s products distributed by BIKER’S OUTFITTER. BIKER’S OUTFITTER will pass on all warranties made by the manufacturer and where possible, will expedite the claim on behalf of the customer, but ultimately, responsibility for disposition of the warranty claim lies with the manufacturer.